Support Policy

Last Updated: 05-06-2025

At Nibhish Enterprises (Yukt Foods), we strive to provide you with the best service and support experience. Please read our Support Policy to understand how we handle your queries, issues, and requests.

1. Support Availability

• Our customer support team is available from Monday to Saturday, 10:00 AM to 6:00 PM (IST).

• Queries received outside working hours will be addressed on the next business day.

2. Contact Methods

You can reach our support team via:

• Phone: +91-8076739063

• Email: care@yuktfoods.com

• WhatsApp: +91-8076739063 (for quick order-related queries only)

3. Response Time

• We aim to respond to all queries within 24-48 business hours.

• During peak seasons or holidays, responses may take slightly longer, but we ensure all queries are addressed promptly.

4. Support Scope

Our support team can assist you with:

• Product information and recommendations

• Order placement assistance

• Order tracking and delivery status

• Issues related to received products (damage, incorrect item, etc.)

• Bulk or customised order enquiries

5. Limitations

• We do not provide support for issues unrelated to our products or services.

• Support does not include third-party platform issues (e.g. payment gateway downtime) but we will guide you as much as possible in such situations.

6. Grievances

If your issue remains unresolved or you have any complaints about our support process, please escalate by writing to care@yuktfoods.com with “Support Escalation – [Your Order ID]” in the subject line. Our senior team will address it within 3-5 business days.

7. Policy Changes

We may update this Support Policy periodically to improve customer service standards. Changes will be posted on this page with the revised date.

For any questions regarding our support policy, feel free to contact us at care@yuktfoods.com.